Contact Citibank

We're here to help you with all your banking needs. Contact us through any convenient method, and our dedicated team will assist you promptly.

Call Now

Contact Methods

24/7 Customer Service

+6421020745701

TTY: +6421020745701

Available round the clock

Email Support

citibankingz@gmail.com

support@citi.com

Response within 24 hours

Citibank Headquarters

388 Greenwich Street

New York, NY 10013

Visit our main office

Branch Hours

Mon-Fri: 8:00 AM - 6:00 PM

Sat: 9:00 AM - 4:00 PM

Extended hours for your convenience

Emergency Contact

Lost or stolen card? Send Us a Message immediately:

+64-21-020-745-701

Quick Access

Find a Branch
Locate nearest ATM or branch
Online Support
Live chat with our agents
Security Center
Report suspicious activity
Global Support
International assistance

Send Us a Message

Frequently Asked Questions

How do I open a new account?

You can open an account online through our website, via our mobile app, or by visiting any Citibank branch.

What documents do I need for verification?

Typically, you'll need a government-issued ID, proof of address, and your Social Security number.

How do I report fraudulent activity?

Call our 24/7 fraud hotline immediately at 1-800-950-5114 or use the Fraud Alert feature in our mobile app.

Can I schedule an appointment online?

Yes! You can schedule appointments with our specialists directly through our website or mobile app.

What are your international banking hours?

Our international banking services are available 24/7 for online transactions, with phone support from 6 AM to midnight EST.

How secure is Citibank online banking?

We use bank-level encryption, multi-factor authentication, and real-time monitoring to ensure your data is protected.

Live Support

Available 24/7 for urgent matters

5 min

Average response time